Benefits:

Commuter benefits
Disability insurance
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance

Position Title: Functional Analyst

Location: Tysons Corner, VA

Clearance: Due to the nature of this government contract, U.S. Citizenship is required. Must be able to obtain a Public Trust.

NEOSTEK, Inc. is seeking a skilled Microsoft Dynamics 365 CRM Functional Analyst to join our team. The ideal candidate will have strong expertise in functional analysis, CRM solution design, configuration, functional testing, and collaboration with technical and business teams. The candidate will be responsible for analyzing approved business requirements, translating them into functional solutions, supporting Dynamics 365 CRM implementations and enhancements, and ensuring high-quality system outcomes. Experience with Microsoft Power Platform, CRM optimization, and enterprise application solutions is highly desirable.

Responsibilities:

Analyze approved user stories and functional requirements for clarity, completeness, and alignment with business objectives and technical solutions.
Collaborate with business stakeholders, developers, architects, testers, and cross-functional teams to support successful implementation of Dynamics 365 CRM solutions.
Perform functional analysis to translate business needs into CRM configurations, system enhancements, and solution recommendations.
Validate completed user stories and system functionality against defined acceptance criteria through functional and system testing.
Execute various testing methodologies to identify defects, verify functionality, and ensure high-quality CRM deliverables.
Design, configure, and support Microsoft Dynamics 365 CRM solutions, including entities/tables, forms, views, workflows, business rules, security roles, dashboards, and related functionality.
Evaluate existing CRM processes and recommend enhancements to improve business operations, user experience, and system efficiency.
Develop functional documentation, configuration documentation, test scenarios, and user guidance materials.
Partner with technical teams to support solution implementation, integrations, troubleshooting, and continuous process improvement.
Provide functional expertise on Dynamics 365 CRM capabilities, limitations, and best practices.
Other duties as assigned.

Requirements:

Proven experience performing systems analysis, functional analysis, CRM analysis, or functional testing activities.
Hands-on experience supporting Microsoft Dynamics 365 CRM / Customer Engagement solutions.
Experience analyzing functional requirements and translating business needs into system solutions.
Experience supporting CRM configuration, enhancements, testing, and production support activities.
Experience developing functional documentation, test cases, and system validation materials.
Working knowledge of Microsoft Power Platform technologies, including Power Apps and Power Automate.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent written and verbal communication skills.
Ability to work independently and in a collaborative team environment.

Nice to Have:

Experience supporting federal CRM modernization programs.
Experience with Microsoft Dynamics 365 Customer Service or related CRM modules.
Experience with enterprise application integrations, data migration, or data governance initiatives.
Experience supporting multi-year federal contracts.
Microsoft Dynamics 365 or Power Platform certifications.

Mandatory Requirements:

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to sensitive information.
Due to the nature of this government contract, U.S. Citizenship is required.
Proven experience with systems analysis, functional testing, and Microsoft Dynamics 365 CRM solutions.
Hands-on experience supporting CRM configuration, enhancements, and functional validation.
Strong communication, analytical, and collaboration skills.

NEOSTEK, Inc. is an Equal Opportunity Employer (EOE): AA M/F/Vet/Disability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Who We Are

NEOSTEK, Inc. is an Information Technology services company founded in January 2021 by experienced IT professionals. Our driving principle remains simple: build a company focused solely on solving our customers' information and technology challenges within their mission-critical business processes.

Careers

We Hire Skilled Professionals

NEOSTEK is a growing company of highly-skilled information management and technology consultants.

We look for candidates who are:

Passionate about your field of expertise
Committed to high standards and quality
Dedicated to the project and to the customer
Able to work well as part of a team
In the Washington, D.C. area
United States citizens
Able to obtain a U.S. Government security clearance

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Due to the nature of this government contract, US citizenship is required. Are you a US citizen?*

Are you able to reliable commute to Tysons Corner, VA, or relocate at your own expense?*

How much hands-on experience supporting Microsoft Dynamics 365 CRM / Customer Engagement solutions, including configuration, enhancements, or functional testing?*

How much hands-on experience do you have evaluating user stories, analyzing business and technical requirements, identifying gaps or issues, and ensuring alignment with solution objectives?*

How much hands-on experience do you have performing functional testing, including validating completed user stories against acceptance criteria, executing test scenarios, identifying defects, and verifying solutions before deployment?*

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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We Value Our People

We offer competitive salaries and benefits to our employees, including:

Medical, dental, and vision

Holidays and paid time off

Professional development

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